D Troubleshooting the Oracle Database Companion CD Installation

This appendix contains the following information on troubleshooting:

Verifying Requirements
Reviewing a Log of an Installation Session
Cleaning Up After a Failed Installation
Silent or Noninteractive Installation Response File Error Handling

D.1 Verifying Requirements

Before you try any of the troubleshooting steps in this appendix, do the following:

Check Chapter 2, "Oracle Database Companion CD Requirements" to make sure that the system meets the requirements and that you have completed all of the preinstallation tasks.
Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle Database installation media. You can find the latest version of the release notes on the Oracle Technology Network Web site:
```
http://www.oracle.com/technology/index.html
```

D.2 Reviewing a Log of an Installation Session

Oracle Universal Installer creates the DRIVE_LETTER:\ORACLE_BASE\ORACLE_HOME\Inventory\logs directory the first time it runs to record an inventory of products that it installs on your system as well as other installation information.

The log file is named installActionsdate_time.log, where date_time is the date and time of the installation. For example, installActions2004-055-14_09-00-56-am.log.

You can also view a list of installed components by clicking Installed Products on any window of Oracle Universal Installer.

Note:

Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

The installActionsdate_time.log file contains a log of actions executed during the installation process. This file also records any link errors during installation. Do not delete or alter the installActionsdate_time.log file.

D.3 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Perform the following steps to remove the files:

Insert Oracle Database installation media and navigate to the companion directory. Alternatively, navigate to the directory where you downloaded or copied the installation files. Then double-click setup.exe to start Oracle Universal Installer.
Click Deinstall Products on the Welcome window or Installed Products available on any Oracle Universal Installer window. The Inventory window appears, listing installed products.
Select the products that you want to remove and click Remove.

Note:
If you have more than one installation on the system, products installed in other Oracle homes appear in the Inventory window. If you select products from other Oracle homes, they are deinstalled.

D.4 Silent or Noninteractive Installation Response File Error Handling

To determine whether a silent or nonintereactive installation succeeds or fails, check the silentInstallActionsdate_time.log file, located in the DRIVE_LETTER:\Program Files\Oracle\Inventory\logs directory.

A silent installation fails if:

You do not specify a response file.
You specify an incorrect or incomplete response file.

For example, a common problem is that while all the product-specific data is filled out correctly, the staging area location may be incorrect. If this is the case, check the FROM_LOCATION variable and make sure that it points to the products.xml file in the installation media. In the installation media, this products.xml is in companion\stage.
Oracle Universal Installer encounters an error, such as insufficient disk space.

Oracle Universal Installer or a configuration assistant validates the response file at runtime. If the validation fails, the installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.