Contents

Title and Copyright Information

Preface

• Intended Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Enterprise Manager Advanced Configuration

• 1.1 Types of Advanced Configuration Tasks
• 1.2 Understanding the Enterprise Manager Directory Structure
  • 1.2.1 Understanding the Enterprise Manager Directories Installed with Oracle Enterprise Manager 10g Grid Control
    • 1.2.1.1 About the Oracle Management Service Home Directory
    • 1.2.1.2 About the Oracle Management Agent Home (AGENT_HOME) Directory
    • 1.2.1.3 Summary of the Important Directories in the Management Service Home
  • 1.2.2 Understanding the Enterprise Manager Directories Installed with the Management Agent
    • 1.2.2.1 Summary of the Important Directories in the Management Agent Home
    • 1.2.2.2 Understanding the Management Agent Directory Structure on Windows
  • 1.2.3 Understanding the Enterprise Manager Directories Installed with Oracle Application Server
  • 1.2.4 Understanding the Enterprise Manager Directories Installed with Oracle Database 10g
  • 1.2.5 Tip for Identifying the Oracle Home When Using the emctl Command
  • 1.2.6 Configuring Database Control During and After the Oracle Database 10g Installation
    • 1.2.6.1 Configuring Database Control During Installation
    • 1.2.6.2 Configuring Database Control with DBCA
    • 1.2.6.3 Configuring Database Control with EMCA
    • 1.2.6.4 Using an Input File for EMCA Parameters
    • 1.2.6.5 Using EMCA with Real Application Clusters
    • 1.2.6.6 Specifying the Ports Used By the Database Control
    • 1.2.6.7 EMCA Troubleshooting Tips
• 1.3 Enabling Enterprise Manager Accessibility Features
  • 1.3.1 Enabling Enterprise Manager Accessibility Mode
  • 1.3.2 Providing Textual Descriptions of Enterprise Manager Charts

2 Starting and Stopping Enterprise Manager Components

• 2.1 Controlling the Oracle Management Agent
  • 2.1.1 Starting, Stopping, and Checking the Status of the Management Agent on UNIX
  • 2.1.2 Starting and Stopping the Management Agent on Windows
  • 2.1.3 Checking the Status of the Management Agent on Windows
• 2.2 Controlling the Oracle Management Service
  • 2.2.1 Controlling the Management Service on UNIX
    • 2.2.1.1 Using OPMN to Start and Stop the Management Service
    • 2.2.1.2 Using emctl to Start, Stop, and Check the Status of the Oracle Management Service
    • 2.2.1.3 Starting and Stopping Oracle Application Server Web Cache
  • 2.2.2 Controlling the Management Service on Windows
• 2.3 Controlling the Application Server Control
  • 2.3.1 Starting and Stopping the Application Server Control on UNIX
  • 2.3.2 Starting and Stopping the Application Server Control on Windows
• 2.4 Controlling the Database Control on UNIX
  • 2.4.1 Starting the Database Control on UNIX
  • 2.4.2 Stopping the Database Control on UNIX
  • 2.4.3 Starting and Stopping the Database Control on Windows
• 2.5 Guidelines for Starting Multiple Enterprise Manager Components on a Single Host
• 2.6 Starting and Stopping Oracle Enterprise Manager 10g Grid Control
  • 2.6.1 Starting Grid Control and All Its Components
  • 2.6.2 Stopping Grid Control and All Its Components
• 2.7 Additional Management Agent Commands
  • 2.7.1 Uploading and Reloading Data to the Management Repository
  • 2.7.2 Specifying New Target Monitoring Credentials
    • 2.7.2.1 Using the Grid Control Console to Modify the Monitoring Credentials
    • 2.7.2.2 Using the Enterprise Manager Command Line to Modify the Monitoring Credentials
  • 2.7.3 Listing the Targets on a Managed Host
  • 2.7.4 Controlling Blackouts
  • 2.7.5 Changing the Management Agent Time Zone
  • 2.7.6 Reevaluating Metric Collections

3 Grid Control Common Configurations

• 3.1 About Common Configurations
• 3.2 Deploying Grid Control Components on a Single Host
• 3.3 Managing Multiple Hosts and Deploying a Remote Management Repository
• 3.4 Using Multiple Management Service Installations
  • 3.4.1 Understanding the Flow of Management Data When Using Multiple Management Services
  • 3.4.2 Determining When to Use Multiple Management Service Installations
    • 3.4.2.1 Monitoring the Load on Your Management Service Installations
    • 3.4.2.2 Monitoring the Response Time of the Enterprise Manager Web Application Target
• 3.5 High Availability Configurations
  • 3.5.1 Load Balancing Connections Between the Management Agent and the Management Service
  • 3.5.2 Load Balancing Connections Between the Grid Control Console and the Management Service
    • 3.5.2.1 Understanding the Flow of Data When Load Balancing the Grid Control Console
    • 3.5.2.2 Configuring Oracle HTTP Server When Using a Load Balancer for the Grid Control Console
    • 3.5.2.3 Configuring the Management Services
  • 3.5.3 Configuring a Load Balancer
  • 3.5.4 Configuring the Management Repository
• 3.6 Installation Best Practices for Enterprise Manager High Availability
  • 3.6.1 Configuring the Management Agent to Automatically Start on Boot and Restart on Failure
  • 3.6.2 Configuring Restart for the Management Agent
  • 3.6.3 Installing the Management Agent Software on Redundant Storage
  • 3.6.4 Install the Management Service Software on Redundant Storage
• 3.7 Configuration With Grid Control
  • 3.7.1 Console Warnings, Alerts, and Notifications
  • 3.7.2 Configure Additional Error Reporting Mechanisms
  • 3.7.3 Component Backup
  • 3.7.4 Troubleshooting
    • 3.7.4.1 Upload Delay for Monitoring Data
    • 3.7.4.2 Notification Delay of Target State Change

4 Configuring Oracle Enterprise Manager for Active and Passive Environments

• 4.1 Configuring Oracle Enterprise Management Agents for Use in Active and Passive Environments
  • 4.1.1 Installation and Configuration
  • 4.1.2 Switchover Steps
  • 4.1.3 Performance Implications
  • 4.1.4 Summary
• 4.2 Using Virtual Host Names for Active and Passive High Availability Environments in Enterprise Manager Database Control
  • 4.2.1 Set Up the Alias for the Virtual Host Name and Virtual IP Address
  • 4.2.2 Set Up Shared Storage
  • 4.2.3 Set Up the Environment
  • 4.2.4 Ensure That the Oracle USERNAME, ID, and GROUP NAME Are Synchronized on All Cluster Members
  • 4.2.5 Ensure That Inventory Files Are on the Shared Storage
  • 4.2.6 Start the Installer
  • 4.2.7 Start Services

5 Enterprise Manager Security

• 5.1 About Oracle Enterprise Manager Security
  • 5.1.1 Oracle Enterprise Manager Security Model
  • 5.1.2 Classes of Users and Their Privileges
  • 5.1.3 Resources Protected
  • 5.1.4 Authorization and Access Enforcement
  • 5.1.5 Leveraging Oracle Application Server Security Services
  • 5.1.6 Leveraging Oracle Identity Management Infrastructure
• 5.2 Configuring Security for Grid Control
  • 5.2.1 About Enterprise Manager Framework Security
  • 5.2.2 Overview of the Steps Required to Enable Enterprise Manager Framework Security
  • 5.2.3 Enabling Security for the Oracle Management Service
    • 5.2.3.1 Checking the Security Status
  • 5.2.4 Enabling Security for the Oracle Management Agent
  • 5.2.5 Enabling Security with Multiple Management Service Installations
  • 5.2.6 Restricting HTTP Access to the Management Service
  • 5.2.7 Managing Agent Registration Passwords
    • 5.2.7.1 Using the Grid Control Console to Manage Agent Registration Passwords
    • 5.2.7.2 Using emctl to Change the Agent Registration Password
  • 5.2.8 Enabling Security with a Server Load Balancer
  • 5.2.9 Enabling Security for the Management Repository Database
    • 5.2.9.1 About Oracle Advanced Security and the sqlnet.ora Configuration File
    • 5.2.9.2 Configuring the Management Service to Connect to a Secure Management Repository Database
    • 5.2.9.3 Enabling Oracle Advanced Security for the Management Repository
    • 5.2.9.4 Enabling Security for a Management Agent Monitoring a Secure Management Repository or Database
• 5.3 Configuring Enterprise Manager for Use with Oracle Application Server Single Sign-On
  • 5.3.1 Configuring Enterprise Manager to Use the Single Sign-On Logon Page
  • 5.3.2 Registering Single Sign-On Users as Enterprise Manager Administrators
  • 5.3.3 Grid Control as a Single Sign-On Partner Application
  • 5.3.4 Bypassing the Single Sign-On Logon Page
• 5.4 Configuring Enterprise Manager for Use with Enterprise User Security
• 5.5 Setting Up the Auditing System for Enterprise Manager
  • 5.5.1 Audit Data
  • 5.5.2 Operation Codes
  • 5.5.3 Audit APIs
  • 5.5.4 Configuring the Enterprise Manager Audit System
• 5.6 Configuring the emkey
  • 5.6.1 Generating the emkey
  • 5.6.2 emctl Commands
    • 5.6.2.1 emctl status emkey
    • 5.6.2.2 emctl config emkey -repos
    • 5.6.2.3 emctl config emkey -emkeyfile
    • 5.6.2.4 emctl config emkey -emkey
    • 5.6.2.5 emctl config emkey -remove_from_repos
    • 5.6.2.6 emctl config emkey -copy_to_repos
  • 5.6.3 Install and Upgrade Scenarios
    • 5.6.3.1 Installing the Management Repository
    • 5.6.3.2 Installing the First Oracle Management Service
    • 5.6.3.3 Installing Additional Oracle Management Service
    • 5.6.3.4 Upgrading from 10.1 to 10.2
    • 5.6.3.5 Recreating the Management Repository
• 5.7 Additional Security Considerations
  • 5.7.1 Responding to Browser-Specific Security Certificate Alerts
    • 5.7.1.1 Responding to the Internet Explorer Security Alert Dialog Box
    • 5.7.1.2 Responding to the Netscape Navigator New Site Certificate Dialog Box
    • 5.7.1.3 Preventing the Display of the Internet Explorer Security Information Dialog Box
  • 5.7.2 Configuring Beacons to Monitor Web Applications Over HTTPS
• 5.8 Other Security Features
  • 5.8.1 Using ORACLE _HOME Credentials
  • 5.8.2 Patching Oracle Homes When the User is Locked
  • 5.8.3 Cloning Oracle Homes
  • 5.8.4 Using the sudo Command

6 Configuring Enterprise Manager for Firewalls

• 6.1 Considerations Before Configuring Your Firewall
• 6.2 Firewall Configurations for Enterprise Management Components
  • 6.2.1 Firewalls Between Your Browser and the Grid Control Console
  • 6.2.2 Configuring the Management Agent on a Host Protected by a Firewall
    • 6.2.2.1 Configuring the Management Agent to Use a Proxy Server
    • 6.2.2.2 Configuring the Firewall to Allow Incoming Communication From the Management Service
  • 6.2.3 Configuring the Management Service on a Host Protected by a Firewall
    • 6.2.3.1 Configuring the Management Service to Use a Proxy Server
    • 6.2.3.2 About the dontProxyfor Property
    • 6.2.3.3 Configuring the Firewall to Allow Incoming Management Data From the Management Agents
  • 6.2.4 Firewalls Between the Management Service and the Management Repository
  • 6.2.5 Firewalls Between the Grid Control and a Managed Database Target
  • 6.2.6 Firewalls Used with Multiple Management Services
  • 6.2.7 Configuring Firewalls to Allow ICMP and UDP Traffic for Beacons
  • 6.2.8 Configuring Firewalls When Managing Oracle Application Server
• 6.3 Viewing a Summary of the Ports Assigned During the Application Server Installation
• 6.4 Additional Considerations for Windows XP

7 Configuring Services

• 7.1 Summary of Service Management Tasks
• 7.2 Setting up the System
• 7.3 Creating a Service
• 7.4 Configuring a Service
  • 7.4.1 Availability Definition
  • 7.4.2 Performance Metrics
  • 7.4.3 Usage Metrics
  • 7.4.4 Business Metrics
  • 7.4.5 Service Tests and Beacons
    • 7.4.5.1 Configuring the Beacons
  • 7.4.6 Root Cause Analysis Configuration
    • 7.4.6.1 Getting the Most From Root Cause Analysis
• 7.5 Recording Web Transactions
• 7.6 Monitoring Settings
• 7.7 Configuring Aggregate Services
• 7.8 Configuring End-User Performance Monitoring
  • 7.8.1 Configuring End-User Performance Monitoring Using Oracle HTTP Server Based on Apache 2.0 or Apache HTTP Server 2.0
    • 7.8.1.1 Setting up the Third Party Apache Server
  • 7.8.2 Configuring End-User Performance Monitoring Using Oracle Application Server Web Cache
    • 7.8.2.1 Configuring Oracle Application Server Web Cache 10.1.2
    • 7.8.2.2 Configuring Oracle Application Server Web Cache 9.0.4
    • 7.8.2.3 Configuring End-User Performance Monitoring Using Earlier Versions of Oracle Application Server Web Cache
    • 7.8.2.4 Configuring End-User Performance Monitoring Using Standalone Oracle Application Server Web Cache
  • 7.8.3 Starting and Stopping End-User Performance Monitoring
  • 7.8.4 Verifying and Troubleshooting End-User Performance Monitoring
  • 7.8.5 Enabling End-User Performance Monitoring for Third-Party Application Servers
• 7.9 Managing Forms Applications
  • 7.9.1 Recording and Monitoring Forms Transactions
    • 7.9.1.1 Setting the Permissions of the .java.policy File
    • 7.9.1.2 Using a Trusted Enterprise Manager Certificate
    • 7.9.1.3 Adding a Forms Certificate to the Enterprise Manager Agent
    • 7.9.1.4 Configuring the Forms Server
    • 7.9.1.5 Installing the Transaction Recorder to Record and Play Back Forms Transactions
    • 7.9.1.6 Forms Server Version Support
  • 7.9.2 Monitoring the End-User Performance of Forms Applications
    • 7.9.2.1 Configuring the Forms Server for End-User Performance Monitoring
    • 7.9.2.2 Configuring the OracleAS Web Cache
    • 7.9.2.3 Configuring the Oracle HTTP Server / Apache HTTP Server
    • 7.9.2.4 Starting and Stopping End-User Performance Monitoring
• 7.10 Configuring OC4J for Request Performance Diagnostics
  • 7.10.1 Selecting OC4J Targets for Request Performance Diagnostics
  • 7.10.2 Configuring Interactive Transaction Tracing
  • 7.10.3 Configuring OC4J Tracing for Request Performance Data
  • 7.10.4 Additional Configuration for Monitoring UIX Applications
• 7.11 Setting Up Monitoring Templates
  • 7.11.1 Configuring Service Tests and Beacons
• 7.12 Configuring Service Levels
  • 7.12.1 Defining Service Level Rules
  • 7.12.2 Viewing Service Level Details
• 7.13 Configuring a Service Using the Command Line Interface

8 Locating and Configuring Enterprise Manager Log Files

• 8.1 Locating and Configuring Management Agent Log and Trace Files
  • 8.1.1 About the Management Agent Log and Trace Files
  • 8.1.2 Locating the Management Agent Log and Trace Files
  • 8.1.3 About Management Agent Rollover Files
  • 8.1.4 Controlling the Size and Number of Management Agent Log and Trace Files
  • 8.1.5 Controlling the Contents of the Management Agent Trace File
  • 8.1.6 Controlling the Size and Number of Fetchlet Log and Trace Files
  • 8.1.7 Controlling the Contents of the Fetchlet Trace File
• 8.2 Locating and Configuring Management Service Log and Trace Files
  • 8.2.1 About the Management Service Log and Trace Files
  • 8.2.2 Locating the Management Service Log and Trace Files
  • 8.2.3 Controlling the Size and Number of Management Service Log and Trace Files
  • 8.2.4 Controlling the Contents of the Management Service Trace File
  • 8.2.5 Controlling the Oracle Application Server Log Files

9 Maintaining and Troubleshooting the Management Repository

• 9.1 Management Repository Deployment Guidelines
• 9.2 Changing the SYSMAN Password
• 9.3 Dropping and Recreating the Management Repository
  • 9.3.1 Dropping the Management Repository
  • 9.3.2 Recreating the Management Repository
    • 9.3.2.1 Using the RepManager Script to Create the Management Repository
    • 9.3.2.2 Using a Connect Descriptor to Identify the Management Repository Database
• 9.4 Troubleshooting Management Repository Creation Errors
  • 9.4.1 Package Body Does Not Exist Error While Creating the Management Repository
  • 9.4.2 Server Connection Hung Error While Creating the Management Repository
  • 9.4.3 General Troubleshooting Techniques for Creating the Management Repository
• 9.5 Improving the Login Performance of the Console Home Page

10 Using Enterprise Manager For Grid Automation With Deployment Procedures

• 10.1 Key Advantages of Deployment Procedures
  • 10.1.1 Deployment Procedures Shipped In Oracle Enterprise Manager
• 10.2 Deployment Procedure Requirements
• 10.3 Use-Cases for Deployment Procedures
  • 10.3.1 Using Deployment Procedures to Apply Security-Related Critical Patch Updates to Oracle Databases
  • 10.3.2 Using Deployment Procedures for Single-Click Extend of Real Application Clusters
  • 10.3.3 Using Deployment Procedures for Delete/Scale Down of Real Application Clusters
• 10.4 Customizable Deployment Procedures
  • 10.4.1 Customization Examples
    • 10.4.1.1 Insert Custom Step to Backup the Database Before Patching
    • 10.4.1.2 Manual Step
    • 10.4.1.3 Application Service Shutdown and Startup Handling
    • 10.4.1.4 Set Notification for the Deployment Procedure Run
  • 10.4.2 Importing or Exporting Deployment Procedures
• 10.5 Executing Deployment Procedures Using Pluggable Authentication Modules (PAM) and SUDO
  • 10.5.1 Design Time Experience Example (One Time)
  • 10.5.2 Run Time Experience (Every Time)
• 10.6 Deployment Procedure Variables
• 10.7 EMCLI Concepts and Requirements to Execute Deployment Procedures
  • 10.7.1 EMCLI Concepts
  • 10.7.2 EMCLI Requirements
• 10.8 Using EMCLI to Execute Deployment Procedures
  • 10.8.1 Step 1: Finding Procedure GUID
  • 10.8.2 Step 2: Obtaining RuntimeData Template And RuntimeData XML
  • 10.8.3 Step 3: Creating Properties File
    • 10.8.3.1 Properties File for Out-Of-Box Procedures
    • 10.8.3.2 Properties File for Customized Procedures
    • 10.8.3.3 Properties File For Extending Procedure Execution
  • 10.8.4 Step 4: Procedure Execution
    • 10.8.4.1 Executing SIDB Patching for UNIX Using An Out-of-Box Procedure
  • 10.8.5 Use Cases for EMCLI-based Provisioning and Patching
    • 10.8.5.1 Use Cases for CRS/ASM/RAC Provisioning Procedure
    • 10.8.5.2 Use Cases for Extend Cluster Procedure
    • 10.8.5.3 Use Cases For RAC Delete/Descale Procedure
    • 10.8.5.4 Use Cases for Patching
    • 10.8.5.5 Limitations
  • 10.8.6 Setting Up Preferred Credentials for Targets
    • 10.8.6.1 Setting Credentials From the Oracle Enterprise Manager User Interface
    • 10.8.6.2 Setting Credentials Through EMCLI
  • 10.8.7 Converting Standalone Agents to Cluster Agents
  • 10.8.8 Queries to Acquire Data for Patching Runtime
• 10.9 Known Issues and Troubleshooting
  • 10.9.1 Known Issues
  • 10.9.2 Troubleshooting

11 Sizing and Maximizing the Performance of Oracle Enterprise Manager

• 11.1 Oracle Enterprise Manager Grid Control Architecture Overview
• 11.2 Enterprise Manager Grid Control Sizing and Performance Methodology
  • 11.2.1 Step 1: Choosing a Starting Platform Grid Control Deployment
    • 11.2.1.1 Network Topology Considerations
  • 11.2.2 Step 2: Periodically Evaluate the Vital Signs of Your Site
  • 11.2.3 Step 3: Use DBA and Enterprise Manager Tasks To Eliminate Bottlenecks Through Housekeeping
    • 11.2.3.1 Online Weekly Tasks
    • 11.2.3.2 Offline Monthly Tasks
  • 11.2.4 Step 4: Eliminate Bottlenecks Through Tuning
    • 11.2.4.1 High CPU Utilization
    • 11.2.4.2 Loader Vital Signs
    • 11.2.4.3 Rollup Vital Signs
    • 11.2.4.4 Job, Notification, and Alert Vital Signs
    • 11.2.4.5 I/O Vital Signs
    • 11.2.4.6 The Oracle Enterprise Manager Performance Page
  • 11.2.5 Step 5: Extrapolating Linearly Into the Future for Sizing Requirements
• 11.3 Oracle Enterprise Manager Backup, Recovery, and Disaster Recovery Considerations
  • 11.3.1 Best Practices for Backup and Recovery
    • 11.3.1.1 Oracle Management Service
    • 11.3.1.2 Management Agent
  • 11.3.2 Best Practice for Disaster Recovery (DR)
    • 11.3.2.1 Management Repository
    • 11.3.2.2 Oracle Management Service
    • 11.3.2.3 Management Agent

12 Reconfiguring the Management Agent and Management Service

• 12.1 Reconfiguring the Oracle Management Agent
  • 12.1.1 Configuring the Management Agent to Use a New Management Service
  • 12.1.2 Changing the Management Agent Port
  • 12.1.3 Controlling the Amount of Disk Space Used by the Management Agent
  • 12.1.4 About the Management Agent Watchdog Process
  • 12.1.5 Setting the Management Agent Time Zone
    • 12.1.5.1 Understanding How the Management Agent Obtains Time Zone Information
    • 12.1.5.2 Resetting the Time Zone of the Management Agent Due to Inconsistency of Time Zones
    • 12.1.5.3 Troubleshooting Management Agent Time Zone Problems
    • 12.1.5.4 Troubleshooting Management Service Time Zone Problems
  • 12.1.6 Adding Trust Points to the Management Agent Configuration
• 12.2 Reconfiguring the Oracle Management Service
  • 12.2.1 Configuring the Management Service to Use a New Management Repository
    • 12.2.1.1 Changing the Repository Properties in the emoms.properties File
    • 12.2.1.2 About Changing the Repository Password
  • 12.2.2 Configuring the Management Service to Use a New Port
  • 12.2.3 Configuring the Management Service to Prompt You When Using Execute Commands

13 Configuring Notifications

• 13.1 Setting Up Notifications
  • 13.1.1 Setting Up a Mail Server for Notifications
  • 13.1.2 Setting Up E-mail for Yourself
    • 13.1.2.1 Defining E-mail Addresses
    • 13.1.2.2 Setting Up a Notification Schedule
    • 13.1.2.3 Subscribe to Receive E-mail for Notification Rules
  • 13.1.3 Setting Up E-mail for Other Administrators
• 13.2 Extending Notification Beyond E-mail
  • 13.2.1 Custom Notification Methods Using Scripts and SNMP Traps
    • 13.2.1.1 Adding a Notification Method based on an OS Command or Script
    • 13.2.1.2 Adding a Notification Method Based on a PL/SQL Procedure
    • 13.2.1.3 Adding a Notification Method Based on an SNMP Trap
• 13.3 Passing Corrective Action Status Change Information
  • 13.3.1 Passing Corrective Action Execution Status to an OS Command or Script
  • 13.3.2 Passing Corrective Action Execution Status to a PLSQL Procedure
• 13.4 Passing Job Execution Status Information
  • 13.4.1 Passing Job Execution Status to a PLSQL Procedure
  • 13.4.2 Passing Job Execution Status to an OS Command or Script
• 13.5 Assigning Methods to Rules
• 13.6 Assigning Rules to Methods
• 13.7 Management Information Base (MIB)
  • 13.7.1 About MIBs
  • 13.7.2 Reading the MIB Variable Descriptions
    • 13.7.2.1 Variable Name
    • 13.7.2.2 MIB Definition
• 13.8 Troubleshooting Notifications
  • 13.8.1 General Setup
  • 13.8.2 Notification System Errors
  • 13.8.3 Notification System Trace Messages
  • 13.8.4 E-mail Errors
  • 13.8.5 OS Command Errors
  • 13.8.6 SNMP Trap Errors
  • 13.8.7 PL/SQL Errors

14 User-Defined Metrics

• 14.1 Extending Monitoring Capability
• 14.2 Creating OS-Based User-Defined Metrics
  • 14.2.1 Create Your OS Monitoring Script
    • 14.2.1.1 Code to check the status of monitored objects
    • 14.2.1.2 Code to return script results to Enterprise Manager
    • 14.2.1.3 Script Runtime Environment
  • 14.2.2 Register the Script as a User-Defined Metric
  • 14.2.3 OS-Based User-Defined Metric Example
• 14.3 Creating a SQL-Based User-Defined Metric
  • 14.3.1 SQL-Based User-Defined Metric Examples
    • 14.3.1.1 Example 1: Query Returning Tablespace Name and Percent Used
    • 14.3.1.2 Example 2: Query Returning Segment Name/Type and Extent Count
• 14.4 Notifications, Corrective Actions, and Monitoring Templates
  • 14.4.1 Getting Notifications for User-Defined Metrics
  • 14.4.2 Setting Corrective Actions for User-Defined Metrics
  • 14.4.3 Deploying User-Defined Metrics Across Many Targets Using Monitoring Templates
  • 14.4.4 Deleting User-Defined Metrics Across Many Targets Using Monitoring Templates

15 Using a Software Library

• 15.1 Overview of Software Library
• 15.2 Setting up the Software Library
• 15.3 Configuring the Software Library For Use With Oracle Enterprise Manager
• 15.4 Creating and Deleting Entities in the Software Library
• 15.5 Exporting and Importing Software Library Entities Across Enterprise Manager Deployments
• 15.6 Exporting and Importing Entities Across Oracle Enterprise Manager Deployments
  • 15.6.1 How the Importing and Exporting Scripts Funtion
    • 15.6.1.1 Export Script
    • 15.6.1.2 Import Script
  • 15.6.2 Use Cases for Import and Export
• 15.7 Alternate Approach for Transferring a Software Library Across Different Oracle Enterprise Manager Deployments
• 15.8 De-Configuring a Software Library
• 15.9 Deleting Entities and Purging the Contents of the Software Library
• 15.10 Software Library Issues

16 Configuring Remedy Connector

• 16.1 Introduction to Remedy Connector
  • 16.1.1 Autoticketing
  • 16.1.2 Manual Ticketing
  • 16.1.3 Ticket Templates
  • 16.1.4 Grace Period
• 16.2 Prerequisites
• 16.3 Installing Remedy Connector
• 16.4 Configuring the Remedy Connector
  • 16.4.1 General Settings
    • 16.4.1.1 Connection Settings
    • 16.4.1.2 Web Console Settings
    • 16.4.1.3 Grace Period
  • 16.4.2 Working with Ticket Templates
    • 16.4.2.1 Registering Templates
    • 16.4.2.2 Viewing Template Code
    • 16.4.2.3 Removing Template
    • 16.4.2.4 Replacing Templates
    • 16.4.2.5 Adding New Templates
• 16.5 Creating Remedy Trouble Tickets
  • 16.5.1 Creating Trouble Ticket Automatically
  • 16.5.2 Creating a Ticket Manually
• 16.6 Enabling SSL for HTTPS
  • 16.6.1 Generating a Certificate Request File
  • 16.6.2 Importing the Certificate from the Certificate Authority
  • 16.6.3 Adding Signed Certificates to Wallet Manager
• 16.7 Navigating Between Remedy and Enterprise Manager
  • 16.7.1 Navigating from Remedy to Enterprise Manager
  • 16.7.2 Navigating from the Enterprise Manager to Remedy
• 16.8 Out-of-Box Templates
  • 16.8.1 Reading Ticket Templates
    • 16.8.1.1 Templates Explained
  • 16.8.2 Customizing Ticket Templates
  • 16.8.3 Defining New Templates
• 16.9 Remedy Connector Tips
  • 16.9.1 Recommended Protocol
  • 16.9.2 Supported Alerts
  • 16.9.3 Notification Failure
  • 16.9.4 Using Worklog
  • 16.9.5 Web Service Details
    • 16.9.5.1 For Default Templates (without Worklog Support)
    • 16.9.5.2 For Worklog Templates

17 Configuring Microsoft Operations Management Connector

• 17.1 Introduction to MOM Connector
• 17.2 Installing MOM Connector
• 17.3 Prerequisites
• 17.4 Configuring the MOM Connector
  • 17.4.1 General Settings
  • 17.4.2 Additional Target Instances
    • 17.4.2.1 Response Status of Targets
• 17.5 Enabling SSL Connection for HTTPS
  • 17.5.1 Generating a Certificate Request File
  • 17.5.2 Using the Certificate from the Certificate Authority
  • 17.5.3 Adding Signed Certificates to Wallet Manager
• 17.6 MOM Connector Tips
  • 17.6.1 Recommended Protocol
  • 17.6.2 Connector Configuration Fails
  • 17.6.3 MOM Connector Fails to Retrieve Alerts
  • 17.6.4 Alert Logging to Additional Target Instance Fails
  • 17.6.5 Adding Targets in the Same Transaction
  • 17.6.6 Polling Interval
  • 17.6.7 Alerts per Polling
  • 17.6.8 Metric/Target Does Not Exist

18 Additional Configuration Tasks

• 18.1 Understanding Default and Custom Data Collections
  • 18.1.1 How Enterprise Manager Stores Default Collection Information
  • 18.1.2 Restoring Default Collection Settings
• 18.2 Enabling Multi-Inventory Support for Configuration Management
  • 18.2.1 AGENT_HOME Versus AGENT_STATE Directories
• 18.3 Manually Configuring a Database Target for Complete Monitoring
• 18.4 Modifying the Default Login Timeout Value
• 18.5 Configuring Clusters and Cluster Databases in Grid Control
  • 18.5.1 Configuring Clusters
  • 18.5.2 Configuring Cluster Databases
  • 18.5.3 Discovering Instances Added to the Cluster Database
    • 18.5.3.1 Troubleshooting
• 18.6 Collecting Client Configurations
  • 18.6.1 Configuring the Client System Analyzer
    • 18.6.1.1 Client System Analyzer in Oracle Grid Control
    • 18.6.1.2 Deploying Client System Analyzer Independently
  • 18.6.2 Configuration Parameters
    • 18.6.2.1 Associating the Parameters with an Application
  • 18.6.3 Rules
  • 18.6.4 Customization
  • 18.6.5 CSA Deployment Examples
    • 18.6.5.1 Using Multiple Collection Tags
    • 18.6.5.2 Privilege Model for Viewing Client Configurations
    • 18.6.5.3 Using the Customization API Example
    • 18.6.5.4 Using the CSA Servlet Filter Example
    • 18.6.5.5 Sample Deployments
• 18.7 Setting Up and Configuring a Software Library With Oracle Enterprise Manager
  • 18.7.1 Setting Up a Software Library
  • 18.7.2 Configuring a Software Library
  • 18.7.3 Deleting or Cleaning Up a Software Library

A Out-Of-Box RuntimeData Templates

• A.1 Out-Of-Box RuntimeData Templates for RAC Procedures
• A.2 Out-Of-Box RuntimeData Templates for Patching Procedures

B Sample Property Files for the Out-of-Box RuntimeData Templates

• B.1 Sample Properties File with Mandatory Parameters for RAC Provisioning Procedure Using Gold Image
• B.2 Sample Properties File With Mandatory Parameters for RAC Provisioning Procedure Using a Reference Installation
• B.3 Sample Properties File With Mandatory Parameters For RAC Extend Cluster Procedure
• B.4 Sample Properties File With Mandatory Parameters for RAC Delete Cluster Procedure
• B.5 Sample Properties File With Mandatory Parameters for RAC Descale Cluster Procedure
• B.6 Sample Properties File With Mandatory Parameters For All Patching Procedures

Index