| Oracle® Communications Data Model Release Notes Release 11.3.2 E28443-04 |
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| PDF · Mobi · ePub |
| Oracle® Communications Data Model Release Notes Release 11.3.2 E28443-04 |
|
| PDF · Mobi · ePub |
Release Notes
Release 11.3.2
E28443-04
September 2013
This document outlines new features for Oracle Communications Data Model Release 11.3.2. The Release Notes also contains important information that was not included in the documentation for Release 11.3.2.
This document may be updated after it is released. To check for updates to this document and to view other Oracle documentation, refer to the Documentation section on the Oracle Technology Network (OTN) web site:
http://www.oracle.com/technetwork/documentation/index.html
This document contains the following topics:
Oracle Communications Data Model Release 11.3.2 includes the following new features and changes:
Data Model Extensions to Support Retail Inventory, Point of Service, and Clickstream Data
Simplification of Core Installation and New Add-ons Installation Type
To provide alignment with the TM Forum Information Framework (SID) Release 12, Oracle Communications Data Model Release 11.3.2 Logical Data Model (LDM), Physical Data Model (PDM), Intra-ETL, OLAP cubes, and data mining models are updated or replaced.
New features include:
New features for Information Framework (SID) Release 12 (for example: QoS, Service Problem, Trouble Ticket, Product, Usage).
Changes that help you understand and navigate Oracle Communications Data Model with TMF SID terminology and syntax.
Changes for mapping to TM Forum Information Framework (SID) Release 12 aligned applications.
Oracle Communications Data Model Release 11.3.2 provides a table and column renaming between Release 11.3.1 and Release 11.3.2 to align entity names with the TMF SID counterpart, so that mapping is simplified and for a clearer understanding of Oracle Communications Data Model with TMF SID Release 12.
Between these releases, the Primary Keys and Foreign Keys (PK/FK) stay as-is if they were correct and the content was not changed. Where needed for alignment with TMF SID Release 12, reference table names change, the and the main columns (KEY, CODE, NAME, DESCRIPTION) were renamed, as well as all columns related through the FK.
See:
Oracle Communications Data Model Reference for complete information on table renaming between Release 11.3.1 and Release 11.3.2.Table 1 LDM/PDM Entity Renaming for Oracle Communications Data Model 11.3.2
| OCDM LDM(11.3.1) | OCDM PDM(11.3.1) | OCDM LDM(11.3.2) | OCDM PDM (11.3.2) |
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Corrections for missing relationships, if any, were added to match the TMF SID.
Additionally, some entities were simplified and unified:
ACCOUNT BALANCE HISTORY becomes a derived (one entry per month; current month = last full day status)
ACCOUNT BALANCE (Derived) becomes a snapshot table: status of all account balances of any type when loaded (includes ACCOUNT BALANCE BUCKET)
ACCOUNT BALANCE IMPACT stores details of impact (monetary, tax, points, and so on...) of any events, including all adjustments (ACCOUNT ADJUSTMENT such as Debt Write-offs, Account Payment Balance Impact, Network Event Account Balance Impact, and so on)
ACCOUNT PAYMENT describes details of any payment type (including usual payments and, recharge, transfer, or refund)
Note:
In order to reduce the impact on custom Intra-ETLs from previous releases, Oracle Communications Data Model Release 11.3.2 contains views that reproduce some tables in Release 11.3.1 (for some tables that have been dropped in Release 11.3.2). With the creation of a synonym as the old table name to the corresponding view, custom ETL should usually continue to work (at least, from the old tables that have been transformed as views). Care should be taken to consider changes in specific tables (as the business assumptions may have changed in Release 11.3.2).Oracle Communications Data Model Release 11.3.2 provides rewritten Intra-ETL in PL/SQL. By default the Intra-ETL are scheduled using one Package (PKG_INTRA_ETL_PROCESS), alternatively you can call the Intra-ETL jobs using Oracle Data Integrator, or another scheduling or ETL tool.
Oracle Communications Data Model Release 11.3.2 includes improved and new derived tables:
Important tables include: DWD_CNT_DAY for all counts, DWD_RVN_DAY for all revenue related KPIs, DWD_CUST_DNA for the mining input and output.
Changes in call behavior and several other tables that allow you to link tables and run specific call behavior per Account, Customer, Product Offering, or Product Specifications.
CONTACT CENTER ANALYTICS, SALE CAMPAIGN HISTORY correspond to Oracle Business Intelligence Suite Enterprise Edition 11g Apps Contact Center and Marketing star tables and views.
Availability of KPIs. For more information, see Oracle Communications Data Model Adapters and Analytics User's Guide.
Oracle Communications Data Model has been extended to include the retail analytics of Oracle Retail Data Model to support and manage various Point of Sales. This allows Oracle Communications Data Model to analyze a Service Provider's point of sale retail items, including inventory, customer sales, and Point of Sale.
This includes the complete inventory, retail transactions, retail loyalty, customer affiliation, and so on, according to the Retail analytics.
Oracle Communications Data Model Release 11.3.2 includes Data Mining improvements that provide:
Improved Customer Lifetime and churn calculation taking into account user needs
Added "Customer Life Time Value" computation programs which use "Churn Prediction" mining model output for both prepaid and postpaid customers.
Added Prepaid Customer specific attributes. For example: Recharge and last activity.
More Flexibility
These improvements allow Data Mining end-users to add, as needed, new attributes from the Customer DNA derived table if the default attributes are not sufficient. In addition, Customer Lifetime Value is now based on the calculation:
Number Months wanted * Monthly average margin * Retention Probability
Oracle Communications Data Model Release 11.3.1 Application Adapter Installation has changed in Release 11.3.2. Oracle Communications Data Model Release 11.3.2 uses the Add-ons Installer (Oracle Communications Data Model Add-ons Release 11.3.2) to install Adapters and Analytics, including BRM Adapter, NCC Adapter, Billing Analytics, and Social Network Analytics.
Oracle Communications Data Model Release 11.3.2 BRM adapter includes the following new features:
Re-Mapping (to renamed and reorganized tables)
Introduction of the ETL Lookup Matrix, to allow the Intra-ETL to work as-is and to ease extensions
Rebilling/ Corrective Billing is now supported
BRM Adapter Installation Changes
In Oracle Communications Data Model Release 11.3.2, the BRM Adapter repositories are imported from Master and Work repository dumps, rather than imported from ODI Topology. The complete installation includes two parts: the first part installs the BRM STG schema and imports the master and work repository (Oracle Communications Data Model Release 11.3.2 Add-on installer handles this par of the installation). The second part of the installation involves postinstallation manual steps as described in Oracle Communications Data Model Adapters and Analytics Installation Guide.
Table 2 shows the Oracle Communications Data Model table changes for Release 11.3.1 that impact the BRM adapter mapping between BRM staging and Oracle Communications Data Model.
Table 2 BRM Adapter Mapping Changes
| Mapping Name | Release 11.3.1 Table | Release 11.3.2 Table |
|---|---|---|
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Oracle Communications Data Model Release 11.3.2 NCC adapter includes new features:
Remapping (to renamed and reorganized tables)
Introduction of the ETL Lookup Matrix to allow the Intra-ETL to work as-is and to enable easier use of extensions.
Rebilling and Corrective Billing is supported
NCC Adapter Installation Changes
In Oracle Communications Data Model Release 11.3.2, the NCC adapter repositories are imported from Master and Work repository dumps, rather than imported from ODI Topology. The complete installation includes two parts: the first part installs the NCC STG schema and imports the master and work repository. Oracle Communications Data Model Release 11.3.2 Add-on installer performs the first part of the installation. The second part of the installation involves postinstallation manual steps as described in Oracle Communications Data Model Adapters and Analytics Installation Guide.
Table 3 shows the Oracle Communications Data Model table changes impact in Release 11.3.2 for the NCC Adapter mapping between NCC staging and Oracle Communications Data Model.
Table 3 NCC Adapter Mapping Changes for Release 11.3.2
| Mapping Name | Release 11.3.1 Table | Release 11.3.2 Table |
|---|---|---|
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Oracle Communications Data Model provides the Social Network Analytics (SNA) Add-On that is optimized for social network analysis across large volumes of Call Data Record data (CDR) associated with an Oracle Communications Data Model data warehouse.
Social Network Analytics features include:
Identification of social network communities.
Network metrics characterizing the social graph.
Network distribution information.
Predictive scores for churn and influence at a node level, as well as potential revenue or value at risk.
User interface targeted at business users and flexible ad-hoc reporting, including the ability to setup and configure or execute an analysis at a specific time at scheduled intervals.
You can use Oracle Communications Data Model Social Network Analytics and the associated reports and tools to assist you with:
Acquiring customers
Retaining customers
Growing your customer base
Oracle Communications Data Model Release 11.3.2 with the Billing Analytics option provides additonal Billing Analytics. The Billing Analytics reports are derived from the Oracle Communications Data Model tables which are populated with the BRM Adapter and the NCC Adapter.
Billing Analytics features include:
End-to-end analytic application developed on Oracle Communications Data Model
Leverages data fed through the BRM Adapter and the NCC Adapter
Provides comprehensive dashboards built with Oracle Business Intelligence Suite Enterprise Edition 11g.
Enables users to:
Understand existing business customers across all their products and services
Predict and analyze customer behavior to increase revenue and retention
Reduces time, cost, risk, and complexity of a custom solution
Billing Analytics reports are available as an option with Oracle Communications Data Model Release 11.3.2 Add-ons. Billing Analytics reports are broadly classified into the following areas:
| Area | Description |
|---|---|
| Billed Revenue | Revenue related metrics such as total revenue, ARPU, adjustments and collections. |
| Billing Efficiency | Billing Efficiency leverages standard TM Forum metrics that measure the operational efficiency of the Service Provider's billing process. |
| Customer Metrics | Customer acquisition and churn metrics viewable across various parameters. |
| Prepaid Metrics | Prepaid specific metrics such as total, average recharges, and disturbed recharge cycles. |
| Usage Revenue | Usage specific metrics such as total minutes of usage, number of calls, top users (voice, data, SMS and MMS). |
Table 4 Oracle Communications Data Model Resolved Issues
| Number | Description |
|---|---|
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14835738 |
LDM EXT.: ADDITION TO FIT ALL TMF KPIS REQUEST |
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15884853 |
MAP EXT.: BE_BALANCE.LIMIT_TYPE TO ACCT_BAL_HIST.CONSUMPTION RULE |
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15916433 |
LDM CHNG: DWB_UNIT_ALLWNC DEFINED |
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15961846 |
LDM AGREEMENT (SUBJ AREA): CHANGE FOR SID CERTIFICATION |
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15979794 |
SID 12: CUSTOMER SUBJECT AREA |
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15981131 |
ACCT PREF_PAYT_MTHD: ADD NAME_ON_CARD (SID12 REQUIRED) |
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15990357 |
DWB_DBT_COLLCTN_ASGN: ADD DEBT_AMT_LCL AND RPT FOR DERIVED |
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16103312 |
LDM EXT.: SID 12 - SLA POLICY AND OTHERS (COMMON BUS. ENTITIES IN SID) |
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16103669 |
LDM EXT.: SID 12 LOCATION - REQUIRED. |
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16162279 |
AGREEMENT: CHANGE IN NULLABLE COLS |
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16178366 |
PARTY INTERACTION THREAD TYPE: RENAME COLS TO PARTY INTERACTION THREAD TYPE |
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16180553 |
DWB_DEBT_COLLCTN_ASGN: ADD CLCTR_CMISN_AMT_LCL/RPT |
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16211539 |
LDM EXT. FOR SID 12: PARTY |
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16222827 |
DWB_CUST_FLD_SRVC_DTL: TRANSFORM ACTN_DT TO ACTN_STRT_DT AND ACTN_END_DT |
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16224901 |
LDM EXT. SID 12: ADDITIONS TO BUSINESS INTERACTION |
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16226356 |
LDM/PDM EXT FOR SID 12 : POLICY AND REST |
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16226876 |
LDM EXT. FOR SID 12: PERFORMANCE SUBJECT AREA |
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16229815 |
LDM EXT. SID12 REQ: UDR EVT SPEC CHAR VALUE |
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16231708 |
LDM EXT. SID 12: PRODUCT SUBJECT AREA |
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16237115 |
LDM EXT. SID12: PRODUCT SUBJECT AREA |
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16242068 |
LDM EXT.: ADD ACCOUNT DEBT INSTEAD OF USING ACCT BAL HISTORY |
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16243297 |
ACCT_BAL_HIST & ACCT_BAL_BUCKET EXT.: ADD PROD_OFR AND PROD_SPEC |
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16245312 |
LDM EXT.:SID 12 SERVICE SUBJECT AREA EXTENSION. |
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16263686 |
LDM EXT SID12: QOS SERVICE EXTENSION - CORRECTIONS |
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16275581 |
DWB_ACCT_RCHRG + DWB_PRPD_RCHRG CHANGE |
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16279184 |
LDM EXT. SID12: RESOURCE EXTENSION |
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16297603 |
LDM EXT: ADDED PRTY_TYP_CD IN DWD_VOI_CALL_DAY TABLE. |
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16297643 |
LDM EXT: ADDING CDR_TYP_CD IN ACCT_RECHRG FOR NCC |
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16297804 |
LDM SIMPLIF.: ACCT BAL HIST ACCT BAL IMPC ACCT PYMT: MERGE WITH OTHER TABLES |
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16303861 |
LDM RENAMING CORRECTION |
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16310527 |
LDM SIMPLIFICATION: REDUCE DWB_ACCT_BAL DWB_ACCT_BAL_IMPC AND DWB_ACCT_PYMT |
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16310851 |
LDM EXT SID12: ADD PIN AT ACCOUNT LEVEL. |
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16316969 |
LDM EXT.: CREATE ACCOUNT DEBT AND SIMPLIFY CORRESPONDING IETL |
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16323778 |
PDM ERROR: DWR_PRPD_VCHR_INSTC COLS FROM DWR_PROD. |
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16342097 |
LDM DRVD: CREATE DWD_RVN_DAY |
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16357958 |
LDM TABLE RENAMING: ADDITIONAL RENAMING. |
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16358360 |
LDM EXT. SID12: ADDING REMAINING AMOUNT TO ACCOUNT PAYMENT |
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16360577 |
LDM EXT. SID 12: ADD CONTACT MEDIUM CODE TO EVT PRTY INTRACN (+ SUBTYPES) |
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16375070 |
LDM EXT FOR TMF KPI: DWB_INVC_GENRTN_PRCS |
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16375131 |
LDM EXT. TMF SID: DWB_INVC_ADJ: FK TO EVT_PRTY_INTRCN REQUIRED |
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16430368 |
DWD_ACCT_BAL_MO CHANGES |
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16510502 |
UDR_EVT: ADD CALL DIRECTION CODE |
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16553269 |
FORM OF EMPLOYMENT COLUMN NAME |
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16554927 |
ADD PROD_OFR_KEY (FK) TO EVT_PRTY_INTRACN + ALL SUBTYPES |
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16561967 |
DWB_PRTY_PRMTN_RESPN: PK |
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16566881 |
EVT_PRTY_INTRACN: ADD CONTACT LIST KEY TO IT AND ITS SUBTYPE. |
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16570818 |
EVENT LOYALTY PROGRAM SIMPLIFICATION |
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16589320 |
DWD_SL_RPRSTV_STTSTC & DWD_CNTCT_CNTR_DAY RENAME _TIME TO _DRTN |
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16594197 |
CREATE IETL WORKFLOW USING PL/SQL |
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16632010 |
OCDM 11.3.2 PDM QUESTIONS ON TABLE RENAMING |
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16699855 |
NP REQUEST LINE ITEM HIST: ADD REASON CODE ALSO THERE |
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16704025 |
DWD_CNT/RVN_DAY EXT: ADD PROD OFR LVL AND PROD_SPEC_LVL |
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16713014 |
DEINSTALLATION CONTINUES EVEN WHEN CONNECTED TO OCDM_SYS SCHEMA |
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16738450 |
LDM EXT.: DWB_DEBT_COLLCTN_ASGN: ADDING COLLCTN_AGNCY_KEY AND ORG_BSNS_UNIT_KEY |
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16752717 |
LDM+MNG EXT.: CUST_DNA - ADD CALL BEHAVIOR FROM DWB_XXX TABLES |
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16769941 |
COMPOSITE PROD SPEC: MISSING COMPOSITE PRODUCT SPECIFICATION CODE |
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16780845 |
SL_CMISN: INCOHERENCE IN BASE REF DRVD AGGR IN USE OF PROD_OFR /PROD_SPEC |
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16813956 |
DWB_EVT_LYLTY_PROG: STRT_DT MUST BE PART OF PK |
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16820777 |
DWR_SL_CHNL_RPRSTV: RENAME COST_CNTR_NBR TO COST_CNTR_CD |
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16822470 |
DWB_BSNS_INTRACN: EXTEND PK TO INTRACN_DT & INTRACN_STAT_CD |
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16827372 |
SID RELATIONSHIP SRVC OR PROD SPEC CHAR VAL AND RSCE SPEC CHAR VAL MISSING |
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16827738 |
LDM EXT.: DWR_AGRMNT ADD SELF RELATIONSHIP WITH CHNG REASON VIA PREV AGRMNT CODE |
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16829741 |
PDM CORR.: SMS + MMS SHALL INCLUDE ALL FIELDS OF DWB_WRLS_CALL_EVT |
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16835004 |
LDM SIMPL.:BUSINESS INTERACTION VS. EVENT PARTY INTERACTION + HISTORY |
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16839737 |
PDM SIMPL.: RENAME DWL_DRCT_DEBT_STAT_RSN TO DWL_DRCT_DEBIT_STAT_RSN |
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16843957 |
RENAME ALL EVT_CLASS_KEY TO EVT_CLASS_CD (VARCHAR2(120) AND FK TO DWL_EVT_CLASS |
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16863748 |
LDM EXT.: ADD STORE CALENDAR (OPEN CLOSE HOURS) FROM ORDM FOR STORE EFFICENCY |
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16864414 |
LDM EXT.: ADD ALSO DWB_INVC_ISSUING_ AND DISPTCHG_PRCS_EVT (2 TABLES) |
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16871454 |
DWD_STORE_EFF: SOURCE DWR_STORE_CLNDR |
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16872833 |
LDM EXT.: ADD LOOKUP TABLE FOR SPMN_CD AND ADD IT TO VARIOUS UDR_EVT TABLES |
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16889210 |
DWA_CELL_STTSTC_MO HAS COLUMN |
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16896621 |
UDR_EVT_CD AND UDR_EVT_SPEC_KEY MISSING IN MOST UDR EVENT SUBTYPES! |
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16901696 |
EVT_PRTY_INTRACN: ADD MAN_CUST_SNTMNT_CD AND CUST_SNTMNT_CD |
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16902942 |
LDM EXT.: INCLUDE ORDM CUST PREFERENCE SUBJECT AREA TO OCDM |
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16909045 |
LDM EXT.: FURTHER ALIGNMENT OF OCDM ON ORDM |
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16930294 |
LDM COHERENCE |
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16930759 |
PDM CORR.: ADD RELATIONSHIP BETWEEN PROD OFR AND PROD OFR PRICE + RENAMING |
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17188562 |
COPY METADATA AND TMF_KPI DIRECTORIES FOR OCDM CORE INSTALLATION |
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17228196 |
TMF-KPI |
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17287252 |
PDM ERROR: DWR_PRCS_EVT_ASGN: CHANGE FROM_PRCS_EVT_KEY TO FROM_PRCS_EVT_CD |
This release has the following known issues:
A number of warning messages appear in the RPD included in Oracle Communications Data Model. The warning messages do not impact any of the out-of-the-box reports included with Oracle Communications Data Model.
Bug 13601107 deinstall warning error in the deinstall log file
The following warning message, or messages similar to the following message can be ignored on deinstall:
WARNING: Error while copying directory //dbhome_1/inventory with exclude file list '/tmp/OraInstall2012-01-11_02-37-25PM/installExcludeFile.lst' to nodes . /logs/installActions2012-01-11_02-37-25PM.log' . for details. You may fix the errors on the required remote nodes Refer to the install guide for error recovery. This deinstallation was successful End of deinstallations
When installing Oracle Communications Data Model, the Oracle Installer reports only the amount of space required for copying the Oracle Communications Data Model files (that is, 240MB).
However, a fully-installed and configured Oracle Communications Data Model also requires space for the Database files created during the postinstall configuration of Oracle Communications Data Model.
If insufficient space is available for the Oracle Communications Data Model Database files, the Oracle Communications Data Model installation fails during configuration.
This issue is documented in bug 13243223.
Before installing and configuring Oracle Communications Data Model, ensure that at least 3 GB is available.
When installing Oracle Communications Data Model, the Oracle Installer reports an error message similar to the following when a wrong path is specified in the Specify Home Details dialog:
OUI-10137-An oracle Home with name Oradb11g_home1 already exists at location /scratch/aaa/sw Please specify another name for oracle home
This error message should read as follows:
Oracle Communications Data Model can only be installed into one existing ORACLE database 11gr2 Oracle Home. Choose an existing oracle database 11gr2 oracle home for installing this software
This issue is documented in bug 10128575.
There is no workaround for this issue.
When installing Oracle Communications Data Model, the Oracle Installer includes extra help text in the help associated with the Select Install Type dialog. The dialog shows some extra characters.
This issue is documented in bug 10128520.
There is no workaround for this issue.
When installing Oracle Communications Data Model for a language other than English, the Oracle Installer includes English help text in the help associated with the Select Install Type dialog. The following dialogs are not translated: Specify Oracle Communications Data Model Schema Information, Specify Calendar Date Range, Specify Partitions for Reference and Base Tables.
This issue is documented in bug 10128517.
There is no workaround for this issue.
The Oracle Communications Data Model Add-ons installer supports installing one component at a time.
To install multiple Oracle Communications Data Model Adapters or Analytics components, run the Add-ons installer once for each component you want to install.
The Oracle Communications Data Model documentation set for this release consists of the manuals in the previous release, plus two additional books.
The following books are new in this release:
Oracle Communications Data Model Adapters and Analytics User's Guide
Oracle Communications Data Model Adapters and Analytics Installation Guide
The following books includes updates:
Oracle Communications Data Model Installation Guide that describes how to install and configure the Oracle Communications Data Model.
Oracle Communications Data Model Reference that describes the data model structures for Oracle Communications Data Model.
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
Oracle Communications Data Model Installation Guide, Release 11.3.2
E28443-04
Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
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